Course booking terms and conditions

Lash & Style Training Academy is the trading name of:

• Legal business name: [INSERT LEGAL BUSINESS NAME]
• Business structure: [SOLE TRADER / LIMITED COMPANY / PARTNERSHIP]
• Company number, if applicable: [INSERT]
• Registered or principal address: [INSERT ADDRESS]
• Email address: [INSERT EMAIL]
• Telephone number: [INSERT NUMBER]

In these terms, “the Academy”, “we”, “us” and “our” refer to the business identified above. “Student”, “you” and “your” refer to the person purchasing, accessing or attending a course.

These terms apply to:

• in-person group training
• in-person one-to-one training
• live online training
• self-paced online courses
• practical workshops and assessment sessions
• refresher training
• course kits and materials supplied as part of a course
• any additional training service stated on our website or booking page

Course-specific information shown on the relevant course page, booking page or written booking confirmation also forms part of the agreement.

Where course-specific information conflicts with these general terms, the course-specific information will apply, provided it is lawful and was clearly brought to your attention before booking.

We take reasonable care to ensure that course descriptions, dates, prices, locations and content are accurate.

Before booking, you are responsible for reviewing:

• the course description, syllabus and delivery method
• entry requirements and required prior qualifications
• minimum age requirements
• course dates, times and location
• online access, equipment and technology requirements
• kit, model, patch testing and practical requirements
• assessment or case study requirements
• the type of certificate provided
• any additional costs

Images, examples and student work displayed on our website or social media are illustrative. Individual results and learning progress will vary.

You must meet any entry requirements stated on the course page before attending or accessing a course.

You must provide complete and accurate information about your qualifications, experience and eligibility when requested.

We may refuse or cancel a booking where:

• the stated entry requirements have not been met
• information provided by the student is materially incorrect
• the course is unsuitable for the student’s current experience level
• attendance would create a health or safety risk
• the student has previously seriously breached these terms

Unless otherwise stated, students must be at least 18 years old. Students under 18 may only attend where the course expressly permits this and written consent has been received from a parent or legal guardian.

A booking is an offer to purchase the selected course. A binding contract is formed when we send a booking confirmation or otherwise confirm that the student’s place has been accepted.

You are responsible for checking the booking confirmation and telling us promptly about any mistakes.

A course place is personal to the named student. It may not be sold, transferred or shared without our prior written agreement.

We may refuse a booking before it has been accepted.

Course prices will be displayed before you complete the booking. Unless stated otherwise, prices include VAT where VAT is applicable.

A place is not secured until the required deposit or full course payment has been received.

Where a deposit is taken, the remaining balance must be paid by the deadline shown during booking or in the booking confirmation.

Failure to pay on time may result in cancellation of the booking, suspension of online access, refusal of attendance or withholding of a certificate until the balance is paid.

Any amount retained following cancellation must be reasonable and reflect the Academy’s actual costs and losses.

Where payment by instalments is permitted, you remain responsible for paying the full amount in accordance with the agreed payment schedule.

A payment plan is a method of paying the course fee. It does not mean that each payment purchases a separate part of the course unless expressly stated.

Missed payments may result in suspension of course access, removal from an upcoming training date, withholding of materials or certificates, and recovery of the outstanding amount.

Where appropriate, we will provide a reasonable opportunity to resolve an accidental failed payment before taking further action.

Nothing in these terms limits your statutory consumer rights.

Where you book online, by telephone or through another distance-selling method, you may have a legal right to cancel the contract within 14 days without giving a reason.

The cancellation period normally begins on the day after the contract is formed.

To cancel, send a clear statement to:

• Email: [INSERT CANCELLATION EMAIL]
• Postal address: [INSERT POSTAL ADDRESS]

You may use the cancellation form at the bottom of this page, but you are not required to use it.

Where you ask us to begin providing a service during the 14-day cancellation period, we may ask you to expressly confirm that you want the service to begin.

If you later cancel after part of the service has been provided, we may deduct or charge a reasonable proportion for the service supplied before cancellation.

Where the service has been fully completed, your right to cancel may end once it has been fully performed, provided you expressly requested early performance and acknowledged that the right would be lost on completion.

Self-paced courses may include videos, written manuals, downloads, templates, photographs, demonstrations, quizzes and other digital content.

Where digital content is supplied during the statutory cancellation period, we will ask for your express consent to receive immediate access and acknowledgement that your right to cancel that digital content may be lost once access or downloading begins.

Accessing digital content does not affect legal rights where the content is faulty, materially different from its description or otherwise does not comply with applicable consumer law.

After any statutory cancellation period has expired, cancellation and refund requests will be considered individually.

A case-by-case decision does not mean the Academy may make an arbitrary decision. We may consider:

• how much notice was provided
• the reason for cancellation and any supporting evidence
• whether training or digital access has started
• how much course content has been accessed
• whether course materials or a kit have been supplied
• whether the place can reasonably be offered to another student
• costs already incurred and direct financial loss
• whether a transfer or alternative date can reasonably be offered
• exceptional personal circumstances
• the student’s statutory rights

Depending on the circumstances, we may offer a full refund, partial refund, transfer, course credit, alternative delivery method or no refund where the course has already been supplied or an equivalent reasonable loss has been suffered.

Any amount retained will be limited to a reasonable amount reflecting services already supplied and actual losses. We will take reasonable steps to reduce those losses where practical.

A deposit reserves a course place and may contribute towards administration, preparation, trainer allocation, venue costs, materials and loss caused by late cancellation.

A deposit is not automatically non-refundable in every circumstance.

Any amount retained will reflect work completed, costs incurred, losses directly caused by cancellation and whether the place could reasonably be filled by another student.

Transfer requests will be considered individually and are subject to availability.

We may decline a transfer where training has started, the student has repeatedly transferred, the requested course is full, significant costs have been incurred, entry requirements are not met or the transfer would cause unreasonable disruption or loss.

Where a transfer is agreed:

• the new date must normally be selected within [INSERT PERIOD]
• any price difference must be paid
• the booking remains subject to these terms
• further transfers are not guaranteed
• any administration charge must be disclosed before it is applied

A transfer is only confirmed once approved in writing.

Failure to attend an in-person or live online course without contacting us will normally be treated as a student cancellation.

No automatic refund will be provided for non-attendance. Any request will be considered under section 11 and applicable consumer law.

We are not responsible where a student misses training because of travel arrangements, transport disruption, work commitments, childcare difficulties, failure to check the course details, lack of suitable equipment or internet access, or failure to join a live session on time.

Exceptional circumstances will be considered reasonably and individually.

Students must arrive or join online training at the stated time.

Late arrival may result in important theory, safety information or practical demonstrations being missed.

Where lateness makes participation unsafe or impractical, we may refuse admission to the remaining session.

No automatic refund will be provided where admission is refused because of significant lateness. Any transfer or refund request will be considered individually.

We may cancel, postpone or reschedule training where reasonably necessary, including because of trainer illness, insufficient student numbers, venue problems, equipment failure, severe weather, travel disruption, public health concerns, technical problems or events outside our reasonable control.

Where we cancel a course and cannot provide a reasonable alternative, you will receive a refund for the part of the course that cannot be supplied.

Where a reasonable alternative date is offered, you may accept it, request another available date or request a refund for the affected part.

We recommend that students do not book non-refundable travel or accommodation. We will provide as much notice as reasonably possible.

We may make reasonable changes to course content, lesson order, timings, trainers, venues, online platforms, equipment, product brands or materials.

Changes may be made to improve the course, reflect legal or industry developments, address safety concerns or respond to circumstances outside our control.

We will not make a change that materially reduces the overall nature or value of the course without offering an appropriate remedy.

A particular trainer is not guaranteed unless expressly confirmed as an essential part of the booking.

Practical lash and brow training may involve students performing or observing treatments on models, other students or training equipment.

Students must follow trainer instructions, comply with hygiene procedures, use products safely, wear required protective equipment, disclose relevant allergies, stop when instructed and behave professionally.

We may remove a student from practical training where their conduct creates a safety risk.

The course description or booking confirmation will state whether the student or Academy is responsible for arranging a model.

Where the student must provide a model, the student is responsible for:

• ensuring the model attends at the required time
• explaining the practical treatment
• ensuring informed consent is provided
• checking the model meets suitability requirements
• ensuring required patch testing is completed
• disclosing relevant allergies, conditions or contraindications
• ensuring pre-treatment instructions are followed

We may refuse treatment where patch testing has not been completed, consent is missing, a contraindication is present or treatment would create an unreasonable risk.

If a student-provided model cancels or is unsuitable, we do not guarantee a replacement. Any rearrangement will be considered individually.

Patch testing must be carried out where required by the product manufacturer, insurer, course instructions or applicable professional standards.

A negative patch test does not guarantee that a reaction will not occur.

Students and models must disclose known allergies, sensitivities, medical conditions and contraindications that could affect safe participation.

We may require a student or model to obtain medical advice before participating. The Academy does not provide medical advice.

The course description will state whether a kit is included.

Products, packaging, colours or brands may vary where an item is unavailable. Any substitute will be of reasonably comparable purpose and quality.

You must inspect physical goods after receipt and notify us promptly about missing, damaged or faulty items.

Hygiene-sensitive, sealed or personalised products may not be eligible for return once opened, except where faulty or where statutory rights apply.

Products must be used according to manufacturer instructions, expiry dates, safety information, patch testing requirements, insurer requirements and applicable laws.

Students are responsible for having a suitable internet connection, compatible device, working camera and microphone where required, access to the stated platform, a safe working area, and the products, equipment and model listed in the course information.

We are not responsible for disruption caused by the student’s device, connection or local environment.

Where a significant technical issue is caused by our systems, we will take reasonable steps to provide an alternative session, recording or other appropriate remedy.

Students must not record a live session without prior written permission.

Access periods will be stated on the course page or booking confirmation. Where no period is stated, access will be provided for a reasonable period taking account of the course’s nature and price.

Access is personal to the named student.

You must not share login details, allow another person to use your account, copy or redistribute materials, upload content elsewhere, record videos, sell or sublicense content, use content to create competing training, bypass access controls or download content unless a download option is expressly provided.

We may suspend access where we reasonably believe an account is being misused. Except where immediate action is necessary, we will provide an opportunity to explain before permanent termination.

Students must complete any attendance, practical work, assessments, quizzes or case studies stated in the course description.

Submitting work does not guarantee that it will meet the required standard. Where further work is required, reasonable feedback will be provided.

Any reassessment limits or charges will be explained before the student commits to reassessment.

Students must submit their own work. Falsified evidence, copied case studies or work completed by another person may result in rejection, withholding or withdrawal of a certificate, removal from the course or termination of online access.

Unless expressly stated otherwise, successful completion results in a certificate of completion.

A certificate of completion confirms that the student completed the requirements specified by the Academy. It does not, by itself:

• constitute a regulated qualification
• guarantee professional competence
• guarantee insurance approval
• provide a licence to practise
• guarantee employment, income or business results
• replace any licence, registration or qualification required by law

Students are responsible for checking the requirements of their insurer, employer, local authority or professional body before booking and before treating paying clients.

Certificates may be withheld until course requirements, identity checks and payment obligations have been completed. A certificate may be corrected or withdrawn where issued because of an administrative error, falsified evidence or academic misconduct.

The Academy provides education and practical training.

We do not guarantee employment, clients, bookings, revenue, profitability, social media growth, insurance approval, accreditation by another organisation, local authority registration, a specific treatment result or that every student will progress at the same rate.

Results depend on practice, ability, experience, compliance with safety procedures and individual business decisions.

Students are responsible for deciding whether they are ready and legally permitted to provide treatments after completing a course.

Before treating paying clients, students should obtain and maintain suitable insurance, required licences or registrations, consultation and consent documents, patch testing procedures, hygiene processes, product safety information, record-keeping systems and any further supervision or practice reasonably required.

Students must work within the limits of their training and competence. The Academy is not responsible for treatments independently provided after training.

Students must behave respectfully and professionally towards trainers, staff, models and other students.

The following behaviour is not permitted:

• threatening, abusive or discriminatory behaviour
• bullying or harassment
• deliberate disruption
• unsafe practical work
• attendance while under the influence of alcohol or drugs
• unauthorised recording
• theft or deliberate damage
• sharing confidential information
• misuse of Academy materials
• conduct likely to harm another person

We may issue a warning, pause participation or remove a student where reasonably necessary. Serious misconduct or an immediate safety risk may result in removal without a prior warning.

Any refund following removal will depend on services already supplied, the seriousness of the breach, resulting losses and applicable law.

We may take photographs or recordings for teaching, assessment, student evidence, quality assurance, safety or incident records.

Appropriate permission will be obtained before identifiable photographs or recordings are used for advertising, social media or promotion.

Marketing consent is optional and may be withdrawn for future use. Withdrawal will not normally affect material already lawfully published or printed before the request was received.

Students must not photograph or record trainers, models or other students without permission.

Students may learn personal information about models, other students or clients during training. This information must be kept confidential unless disclosure is required by law or necessary to prevent serious harm.

The Academy processes personal information in accordance with its separate Privacy Policy.

Our Privacy Policy is available at: [INSERT PRIVACY POLICY LINK]

All course materials remain the intellectual property of the Academy or the relevant content owner.

Purchasing a course gives the named student a personal, limited, non-exclusive and non-transferable right to use the materials for their own learning and professional reference.

Without written permission, materials must not be copied, reproduced, republished, sold, shared, uploaded, adapted into another course, used to train others, distributed to colleagues or used to create substantially similar commercial materials.

Students retain ownership of original work they create but permit the Academy to review, store and use submitted work for assessment, record keeping and quality assurance. Promotional use requires separate permission where the student can be identified.

Courses may refer to external products, suppliers, insurers, software or professional services. Unless expressly stated, these organisations are independent from the Academy.

Students are responsible for reviewing each third party’s terms, prices and suitability.

A recommendation or demonstration does not guarantee that a product or service will be suitable for every student or client.

We aim to resolve concerns fairly and promptly.

Complaints should be sent to:

• Email: [INSERT COMPLAINTS EMAIL]
• Postal address: [INSERT ADDRESS]

Please include your name, course, course date, a clear explanation, supporting information and the outcome requested.

We will acknowledge the complaint within [INSERT NUMBER] working days and aim to provide a full response within [INSERT NUMBER] working days.

Making a complaint does not affect your statutory rights.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, breach of statutory consumer rights or any liability that cannot legally be excluded.

The Academy will provide its services with reasonable care and skill.

Subject to the protections above, the Academy is not responsible for losses that were not reasonably foreseeable, result from failure to follow instructions, result from inaccurate information supplied by the student or model, arise from treatments carried out independently after training, relate to business losses where the student purchased as a consumer, or result from circumstances outside our reasonable control.

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, flood, fire, epidemic, transport disruption, power or internet failure, venue closure, industrial action, government restrictions, serious illness or failure of an essential third-party service.

We will take reasonable steps to reduce disruption and contact affected students as soon as reasonably possible.

Where the course cannot be provided within a reasonable time, students will be offered an appropriate alternative or refund for the part that cannot be supplied.

We may contact you using the email address, telephone number or other contact information provided during booking.

You are responsible for providing accurate details, checking booking communications and spam folders, and notifying us when your details change.

Administrative course communications are not marketing messages. Marketing communications will be sent in accordance with applicable data protection and electronic marketing laws.

The terms that apply to your booking will normally be those in force when the contract is formed.

We may update these terms for future bookings.

We will not make a retrospective change that materially disadvantages an existing student without a valid reason and reasonable notice.

Where a change is required by law or for an urgent safety reason, we will explain the change and its effect where reasonably possible.

If any part of these terms is found to be unlawful or unenforceable, the remaining terms will continue to apply.

The affected provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable.

A delay or failure by the Academy to enforce a term does not mean the Academy has waived the right to enforce it later.

Unless expressly stated otherwise, no person other than the student and the Academy has the right to enforce this agreement.

These terms, the course information, booking confirmation and any written terms expressly agreed between the student and Academy form the agreement.

Nothing in this section limits responsibility for fraudulent statements or prevents a student from relying on information that consumer law treats as binding.

These terms are governed by the laws of [ENGLAND AND WALES / SCOTLAND / NORTHERN IRELAND].

Students living in the United Kingdom may also benefit from mandatory consumer protections in the part of the United Kingdom where they live.

Any dispute may be brought before the courts with jurisdiction under applicable consumer law.

Questions about these terms may be sent to:

• Academy: Lash & Style Training Academy
• Legal business name: [INSERT LEGAL BUSINESS NAME]
• Address: [INSERT ADDRESS]
• Email: [INSERT EMAIL]
• Telephone: [INSERT TELEPHONE NUMBER]